The Death of Common Sense

Thought I’d take this opportunity of returning here to highlight the lack of sensible thought and common sense in this world. Especially when it comes to those who seem to lack a coherent vision.

My latest encounter concerns my giant, monster, mega-bank..as consumer advocate, Clark Howard,  fondly refers to them.

My inquiry concerned which routing number to use for IRS tax refunds. I just wanted to clarify. And their website isn’t exactly clear.

This was the response:

“Thank you for contacting XXXXXX. My name is Wilma, and it is my
pleasure to assist you today.

Good Afternoon!

I received your inquiry about the correct information needed for the
IRS. I do realize the importance of this request and I appreciate the
opportunity to provide you with the following information.

XXXXX Online Customer Service does not provide tax advice. I
apologize for any inconvenience this may cause you.

We believe that the most effective way to obtain reliable tax advice
concerning your accounts is to speak with a financial expert
specifically trained in tax law. To help ensure that you get accurate
information that relates to your individual situation, please consult a
tax advisor.

As a valued customer, we want to ensure that you are provided with a
banking experience that provides you with convenience and gives you
peace of mind.

On behalf of XXXXX, thank you for your business. We are happy to
have you as our customer and appreciate the opportunity to assist you
today.

Sincerely,
Wilma L.
XXXXXX Online Customer Service”

 

Correct me if I’m wrong, but I don’t think I need a tax advisor in order to find a correct routing number!…Obviously, Wilma didn’t bother to realize what I was asking! It’s this sort of cluelessness that gives one grave concerns about our future!..